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How to remove passwords remotely from locked Android phones
Difference between Reset All Settings v/s Erase All Content And Settings?
How to block "Settings" changes in Android devices?
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How to find iTunes store id or App id?
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How to hard factory reset an Android Device
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How to Data Wipe a device?
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Understanding APK Deployment Limitations on Android Enterprise Profile Owner Devices
Passcode Removal Fails on Android Versions 9 and 10
Issue with website whitelisting on managed iOS Devices
Error Message After Android MDM Enrollment: Financed Device Alert
MDM Fails to Clear Passcode on iPhone
Android Q Background Location Permission Error on Moto E5 and Moto G
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What is Android For Work?
mdm-errors
- All Categories
- Known Issues
- Passcode Removal Fails on Android Versions 9 and 10
Passcode Removal Fails on Android Versions 9 and 10
Issue:
Some users may experience difficulties with the "Remove Passcode" command on devices running Android versions 9 and 10.
Description:
The "Remove Passcode" command, when issued from the Codeproof Cyber Device Manager, is designed to clear the existing device passcode. However, it has been noted to fail on devices running Android 9 and Android 10, resulting in an error message "Can't remove passcode" displayed in the command center. In the activity log, the error is listed as "passcode reset failed using token API".
Important Note:
This functionality is operational on devices with Android version 11 and above.
Screenshots:
Command Center:
MDM log:
Steps to Reproduce:
- Open Codeproof Cyber Device Manager Cloud Console.
- Issue the "Remove Passcode" command to an Android device running on version 9 or 10.
- Observe the error in the command center.
- Check the activity log for the "passcode reset failed using token API" error.
Resolution:
For devices running Android version 11 and above, follow these steps to remove a passcode:
- Navigate to the Codeproof Cyber Device Manager dashboard.
- Select the device from the device list.
- Go to the “Commands” section.
- Click on the “Remove Passcode” button.
- Confirm the action, and the passcode will be removed from the device remotely.
For devices on Android 9 and 10:
Currently, there is no direct solution for these versions due to their security constraints. Manual passcode removal may be necessary until our development team releases an update to address this issue.
Recommendations:
- Use the "Remove Passcode" command only on devices with Android version 11 or newer.
- For devices on Android 9 and 10, guide the end-user through manual passcode removal methods until a software update is available.
For additional support or to report other issues, please contact our technical support team.
