How to ping a device using Codeproof?

Satish Shetty Updated by Satish Shetty

To refresh the properties and policies of a device or group of devices by pinging them, use the following steps:

  1. Open the Codeproof Console.
  2. Go to the Mobile Policy Manager from the top menu bar.
  3. Select a device or group from the left-side tree view.
  4. Right-click on the selected device(s) or group and select the "Ping Device(s)" option from the menu.
  5. To update all the device information including installed app version info, use the "Force Update Props" command.
  6. After sending the command, wait a few minutes to see the updated property data.
  7. Right-click again and select the "Refresh" command to see the updated property information.

By following these steps, you will be able to ping the selected device(s) or group of devices and refresh their properties and policies.

See below image illustrations.

Device Ping:

device-ping-v2

Refreshing the device property info:

device-ping-refresh

 

Note: It is worth noting that the Codeproof MDM platform uses both push and pull update mechanisms. Increasing the Agent heart-beat interval and using the "device ping" command to wake up agents can improve battery life by reducing the frequency of communication between the agent and the server.

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