MDM Fails to Clear Passcode on iPhone

Satish Shetty Updated by Satish Shetty

We are aware of an issue where IT administrators are unable to remove previously installed iOS passcodes through MDM. Our team is actively working with the Apple enterprise team to resolve this issue.

The error we are seeing is "5013 - The passcode cannot be cleared (-1)"

Command Response: 

<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>95958286-bad6-4a97-a493-08f7f0344226</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>5013</integer> <key>ErrorDomain</key> <string>MCPasscodeErrorDomain</string> <key>LocalizedDescription</key> <string>The passcode cannot be cleared (-1)</string> <key>USEnglishDescription</key> <string>The passcode cannot be cleared (-1)</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>c984a2c366dd05b33094bee316eaeb14a1752655</string> </dict> </plist>

MDM Activity Log:

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