Known Issues

Passcode Removal Fails on Android Versions 9 and 10

Issue: Some users may experience difficulties with the "Remove Passcode" command on devices running Android versions 9 and 10. Description: The "Remove Passcode" command, when issued from the Codepro…

Satish Shetty
Updated by Satish Shetty

Issue with website whitelisting on managed iOS Devices

Issue Overview: End users may be unable to access whitelisted websites on iOS devices that are managed by Codeproof's MDM/UEM web content filtering policy. For example, despite whitelisting ' https:/…

Satish Shetty
Updated by Satish Shetty

Error Message After Android MDM Enrollment: Financed Device Alert

Issue: After successfully enrolling an Android phone into the Codeproof MDM/UEM platform using the QR code method, you may encounter an error message that prompts you to erase the device. We are curr…

Satish Shetty
Updated by Satish Shetty

MDM Fails to Clear Passcode on iPhone

We are aware of an issue where IT administrators are unable to remove previously installed iOS passcodes through MDM. Our team is actively working with the Apple enterprise team to resolve this issue…

Satish Shetty
Updated by Satish Shetty

Android Q Background Location Permission Error on Moto E5 and Moto G

Known Issue: Android Q Background Location Permission Error on Moto E5 and Moto G. The Codeproof DPC app is facing an issue with acquiring the ACCESS_BACKGROUND_LOCATION permission on Android Q (Andr…

Satish Shetty
Updated by Satish Shetty

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