How to unlock iPhone, iPad and iPod touch devices?

Satish Shetty Updated by Satish Shetty

If an iPhone or iPad user forgets their screen lock passcode, the MDM administrator can still remotely unlock the device using MDM. Using the Codeproof Cloud Console, the administrator can remotely remove the passcode and unlock the device. Codeproof removes the previous passcode from the device. For this to work, the device must have had Codeproof MDM set up previously.


  1. Login to Codeproof console here.
  2. In the Console Dashboard, Go to "Mobile Policy Manager" from top menu.
  3. Using the left-side tree, Select your iPhone, iPad or iPod touch device.
  4. Go to "Command Center" tab on right side panel.
  5. Select "Unlock Now" command and click on "Send Command to Device" button. Your iPhone, iPad, or iPod Touch device will be unlocked immediately. See below picture.

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