Disable Contacts Sync in the Outlook Exchange Email

The Codeproof UEM platform offers a cloud-based phone contacts management feature. When an IT Administrator uploads business phone contacts in the cloud console, the contacts are automatically pushed to all enrolled devices.

However, the Outlook app and some other email client apps can undo this feature. During contact syncing, the Outlook app removes all the contacts added by Codeproof. To ensure smooth syncing, Sync Contacts on the Outlook app must be disabled.

To disable Outlook app contact syncing in an Android phone, take the following steps:

  1. Open the Settings app
  2. Select Accounts
  3. Select the Exchange email profile
  4. Tap on Sync
  5. Uncheck Sync Contacts, as shown below.
  6. If the contacts pushed by Codeproof MDM are already deleted, please follow these steps to force sync Codeproof contacts.

Email Account Settings in Android

Disable or Enable Email Account Sync Options in Android

Update Outlook Email Account Sync Options in Android

How did we do?

Force Syncing contacts in the Contact Manager